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Start with the correct account and contract
Prepare the contract reference, unit and start date before looking for a copy. These details help distinguish agreements for similar properties or different periods. Use your usual official access route rather than relying on a link in an old conversation.
REGA describes an inquiry service that retrieves contracts linked to the user’s identity through Ejar integration. It allows searching the returned list and viewing details. Match the unit and parties before selecting a contract; matching the rent amount alone is insufficient.
Separate a review copy from registration status
Ejar’s approval guide describes creating a PDF while reviewing contract details. A downloadable or printable file therefore does not, by itself, establish that registration is complete. Check the recorded status and required party actions alongside the document.
Compare names, representatives, the unit description, dates and amounts. Identify the exact field if something differs from the agreement and request a review through the appropriate channel. Editing a PDF on your device does not update the contract recorded in Ejar.
Keep a clearly labelled copy
Open the downloaded file to check that its pages are complete and readable. Use a filename containing a unit reference, contract reference and saving date. Mark a review draft clearly so it is not confused with a later version.
Keep the original download separately from annotated copies. When another organisation requests the lease, confirm the recipient and purpose, then share the required document. Avoid sending the entire property folder with unrelated identity, banking or maintenance information.
Gather details if the lease is missing
Check the account, your role, the contract reference and intended unit. Ask the party preparing the request or official support to clarify the status. Absence from a particular screen does not establish the cause. Record any error message and time without recording passwords or verification codes.
If a recipient requires a particular printed or electronic format, confirm that requirement directly. A screenshot or draft may not serve the same purpose. Do not create a replacement lease simply because the existing copy is difficult to locate.
Sources & review
General guidance; procedures and rules may differ for your contract. Consult the current official source before taking action.