Digital rent payments in Ejar: a practical guide for owners

Check which payment route applies to the lease

The Real Estate General Authority announced that payments for new residential leases would be restricted to Ejar's digital channels, introduced gradually from 15 January 2024. It stated that this decision does not cover commercial leases. Check the lease type, status and current platform instructions before directing a payment.

Do not reuse another contract's payment details simply because both properties have the same owner. Open the intended contract and check the unit, instalment and amount, particularly when managing several properties with similar rent figures.

Create a clear instalment record

Use a table showing the contract reference, unit, due date, amount, status and available transaction reference. Give each instalment its own row. A general note saying that the tenant paid this month may overlook which period the amount relates to or whether a question remains unresolved.

Use the table as an organisational aid, then reconcile it with the official record and relevant account activity. If information differs, keep the discrepancy visible until it is explained rather than editing the record in a way that hides the cause.

• The intended contract and unit reference.
• The instalment, due date and amount.
• The platform status and date checked.
• The transaction reference and any open follow-up.

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Check payment information through the official channel

Access the platform or approved application through your usual trusted route and review the details there before relying on a message from someone else. Do not share login information or verification codes, or post full banking details in public groups or unnecessary conversations.

If asked to change an account or payment route, verify the source and whether the request matches the official procedure for the lease. A familiar name or logo is not sufficient confirmation on its own.

Gather details when a payment is unclear

If a tenant reports payment but the status is unclear, request the reference, date and amount, then check the record and relevant support channel. Do not request the same amount again before understanding what happened. A screenshot alone may not explain the complete transaction status.

Keep a support reference if one is issued, and record the outcome when the question is resolved. This makes follow-up easier and avoids confusing the transaction with another instalment.

Separate rent from lease preparation costs

Lease preparation fees and rent instalments are different items in your records. Before paying any amount, identify its purpose, recipient and reference. Consult current official guidance whenever a question concerns proof of payment or its effect on either party's obligations.